Your privacy matters

At Top Cars Hcw Ltd, we are committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal data in compliance with GDPR and the Data Protection Act 2018. We respect your privacy — always.

How we use your data

At Top Cars Hcw Ltd, we respect your privacy and only use your personal data to deliver a better and more personalised experience.

  1. Service Bookings and Communication: We use your contact details (such as your name, phone number, and email address) to confirm appointments, send reminders, and keep you informed about your vehicle’s detailing or wash progress.
  2. Personalised Service: Information about your vehicle, including make, model, and condition, allows us to select the most suitable cleaning products and techniques to achieve the best possible results.
  3. Customer Support: When you reach out with questions, feedback, or requests, we use your data solely to respond and resolve your enquiry efficiently.
  4. Service Improvement: We may analyse general customer trends or feedback — not personal information — to understand how we can improve our services and overall customer satisfaction.
  5. Data Security and No Sharing: We never sell, rent, or share your personal information with third parties. All customer data is securely stored and managed in compliance with the UK GDPR and the Data Protection Act 2018.

Your rights regarding personal data

As a customer of Top Cars Hcw Ltd, you have full control over your personal information. Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, you have the following rights:

  1. Right to Access: You can ask us for a copy of the personal data we hold about you, along with details of how and why we use it.
  2. Right to Correction (Rectification): If any of your details are incorrect or incomplete, you can request that we update or correct them.
  3. Right to Deletion (Erasure / “Right to be Forgotten”): You can ask us to delete your personal data when it’s no longer needed, or if you withdraw your consent.
  4. Right to Restrict Processing: You can request that we temporarily stop using your data — for example, while you check its accuracy or object to how it’s used.
  5. Right to Object: You can object to your data being used for certain purposes, such as marketing messages or analytics.
  6. Right to Data Portability: You can ask to receive your personal data in a structured, commonly used format (e.g. CSV) or request that we transfer it directly to another service provider.
  7. Right to Withdraw Consent: If you’ve given consent for us to use your data (for example, to receive updates or offers), you can withdraw it at any time — easily and without penalty.

📨 How to Exercise Your Rights

To exercise any of these rights, simply contact us by email at: 📩 privacy@topcarshcw.co.uk

We’ll respond to your request within 30 days and confirm any action taken. If you’re not satisfied with our response, you also have the right to contact the Information Commissioner’s Office (ICO) at www.ico.org.uk

Data privacy commitment

Any information you share with us (such as your name, contact details, or vehicle information) is used only to provide and improve our detailing services.

We never sell or share your data with third parties, and you can request to view or delete your information at any time by emailing info@top-cars-hcw-ltd.uk

Your data is securely stored in the UK in compliance with GDPR and the Data Protection Act 2018.